customer service Archives - Rad Dougall
Medium500pxTwitterLinkedInRSS

5 times we had s*** customer service (and how we’d have done it better)

By on May 24, 2016 in Blog, Guest writer, Service | 0 comments

We’ve all experienced bad customer service at one time or another. You know the kind – it makes your blood boil, leaves you feeling undervalued and ultimately leads to taking your business elsewhere. Which is why bad service is always a hot topic in our office at Lumiserv. There is an upside to those rage inducing moments though, they provide shining examples of what not to do! Here are 5 times we had s*** customer service, and how we’d have done better.   1. The Culprit: Respond What Happened: It’s worth noting that we love Buffer and their family of products at LumiHQ, not to mention their treasuretrove of a blog! However, when we received this email from their side venture, Respond, we were kind of pissed. It wasn’t that the freemium plan was going, business grow, products change – that’s all part and parcel. What got us was, “changes effective as of today”? Cheers for...

3 tips to instant twitter customer service success

By on Sep 19, 2014 in Blog, Service | 0 comments

Customer service on twitter is a different ball game to phone and email support. For one your responses are open for the world to see. Customers can publicly slate you and you only have 140 characters to explain your side of the story. Some user’s reach is enormous, and they could easily spread their message about your perceived poor service to thousands, or even millions, of people very quickly.

Now I’ve spread the doom and gloom a little, let me see if I can help alleviate your worries.

 

Pin It on Pinterest

Looking for my Photos? Go here > Rads Photographic
Hello. Add your message here.