Guest writer Archives - Rad Dougall
Medium500pxTwitterLinkedInRSS

Enabling the Warm Reception

By on Nov 5, 2016 in Blog, Guest writer, Hospitality, SaaS | 0 comments

The concept of customer service in hospitality is being redefined (dare I say improved?) by the introduction of technology.

Traditionally, hospitality has been understood as human interaction. After all, hospitality’s main definition is the friendly and generous reception of guests, it’s synonymous with “warm reception”. Neither of these, historically, could have been accomplished with technology. Which poses the question, how can technology help the hospitality industry deliver awesome customer service? Let’s take a look!

13 Tools For Entrepreneurs to Boost Productivity

By on Aug 5, 2016 in Blog, Guest writer, Hints & Tips, SaaS | 0 comments

Whether you’re running a SaaS startup, a well-established ecommerce store or… pretty much anything, one question all entrepreneurs ask themselves is, “How can I do more?”. These tools can help you to do more but spend less time doing it.

5 times we had s*** customer service (and how we’d have done it better)

By on May 24, 2016 in Blog, Guest writer, Service | 0 comments

We’ve all experienced bad customer service at one time or another. You know the kind – it makes your blood boil, leaves you feeling undervalued and ultimately leads to taking your business elsewhere. Which is why bad service is always a hot topic in our office at Lumiserv. There is an upside to those rage inducing moments though, they provide shining examples of what not to do! Here are 5 times we had s*** customer service, and how we’d have done better.   1. The Culprit: Respond What Happened: It’s worth noting that we love Buffer and their family of products at LumiHQ, not to mention their treasuretrove of a blog! However, when we received this email from their side venture, Respond, we were kind of pissed. It wasn’t that the freemium plan was going, business grow, products change – that’s all part and parcel. What got us was, “changes effective as of today”? Cheers for...

 

Join my journey

Join over 1,000 other smart people who follow me on my journey.

I love to talk about user behaviour with technologies, being more productive with your tech (or without) and 'the next big thing'. I'll email you my best stuff once or twice a month and promise never to be dull.

Thank you for joining my on my journey! Your first email will be with you soon :)

Pin It on Pinterest

Get my very best articles direct to your inbox. Follow my journey >
Hello. Add your message here.