Articles - Rad Dougall


Enabling the Warm Reception

Posted by on November 5, 2016 in Blog, Guest writer, Hospitality, SaaS | 0 comments | 943 views

The concept of customer service in hospitality is being redefined (dare I say improved?) by the introduction of technology.

Traditionally, hospitality has been understood as human interaction. After all, hospitality’s main definition is the friendly and generous reception of guests, it’s synonymous with “warm reception”. Neither of these, historically, could have been accomplished with technology. Which poses the question, how can technology help the hospitality industry deliver awesome customer service? Let’s take a look!

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13 Tools For Entrepreneurs to Boost Productivity

Posted by on August 5, 2016 in Blog, Guest writer, Hints & Tips, SaaS | 0 comments | 786 views

Whether you’re running a SaaS startup, a well-established ecommerce store or… pretty much anything, one question all entrepreneurs ask themselves is, “How can I do more?”. These tools can help you to do more but spend less time doing it.

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5 times we had s*** customer service (and how we’d have done it better)

Posted by on May 24, 2016 in Blog, Guest writer, Service | 0 comments | 991 views

We’ve all experienced bad customer service at one time or another. You know the kind – it makes your blood boil, leaves you feeling undervalued and ultimately leads to taking your business elsewhere. Which is why bad service is always a hot topic in our office at Lumiserv. There is an upside to those rage inducing moments though, they provide shining examples of what not to do! Here are 5 times we had s*** customer service, and how we’d have done better.   1. The Culprit: Respond What Happened: It’s worth noting that we love Buffer and...

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How to sell more coffee (with WiFi)

Posted by on August 3, 2015 in Blog, Technology | 0 comments | 726 views

We all want to sell more coffee, well those of us with coffee shops, bars, restaurants and cafes anyway. But some venues still don’t offer free WiFi and there is some logic to this. I’m here to show that logic is flawed, and why offering free WiFi will make you more revenue than it costs you to provide – fact.

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Is Cloud Computing a fit for your business?

Posted by on May 7, 2015 in Blog, SaaS, Technology | 0 comments | 302 views

Cloud computing is universally accepted in today’s business world – and SaaS (online) software is gradually taking over.
While SaaS is a very valuable tool, there are situations where it is may not be the best option for software delivery.

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Keeping your free Wifi on the right side of the law

Posted by on March 19, 2015 in Blog, Data | 0 comments | 535 views

Offering free WiFi to your customers can get you into hot water if you’re not complying with new EU data protection laws. But the good news is, I’ve summarised them here and it’s easy to get on the right side of the law.

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Take 15 minutes and keep your business online

Posted by on February 23, 2015 in Blog, Business, Hints & Tips, Online | 0 comments | 272 views

How do you know your business will be ok in the event of a little problem? … like what if your web developer owns your domain and stops your website, email and other services overnight?

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3 tips to instant twitter customer service success

Posted by on September 19, 2014 in Blog, Service | 0 comments | 569 views

Customer service on twitter is a different ball game to phone and email support. For one your responses are open for the world to see. Customers can publicly slate you and you only have 140 characters to explain your side of the story. Some user’s reach is enormous, and they could easily spread their message about your perceived poor service to thousands, or even millions, of people very quickly.

Now I’ve spread the doom and gloom a little, let me see if I can help alleviate your worries.

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My keyboard can run rings around your mouse

Posted by on June 19, 2014 in Blog, Life Hacks, Usability | 6 comments | 403 views

Learning a few, super easy, keyboard skills could see you sunning it on the beach at 4pm, instead of 5pm, every single day. And I don’t mean learning to touch type. All you need is a little point in the right direction and a tiny amount of brainpower each day to make the habit stick. I’ll give you the former if you bring the latter.

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Helping 21,133 photographers with their online marketing

Posted by on May 8, 2014 in Blog, Published in | 0 comments | 373 views

I’ve been writing for Digital Photographer Magazine which is awesome because I’m a bit of an amature photographer. Here are my 10 online marketing tips for your photography business and getting started selling via an online ecommerce store.

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